Refund policy

We allow 14 days after the order date for you to return your goods if you are not happy with them.

If you would like to return your goods then please email us on info@olivias-sales.co.uk for address information.

All items must be unworn, in original packing and tags still attached (if any). If your returned items look worn or damaged by customer after inspection then your refund will be denied.

If your item is faulty, please email us immediately with photo evidence so we can document it. (If any items are faulty you have 14 days after your order date to return)

All sale items are final, no exchanges or returns can be made.

Refund must be refunded to the original payment method.

You are responsible for the return shipping and all shipping charges are non-refunded. Olivia’s Sales would recommend signing all returns signed for.

Please note there will be a £2.50 or 10% (which ever amount is less) restocking fee when returning an order.