FAQs

Once items have been shipped and left us, the responsibility is completely handed over to the third party mailing service. After this point there is no way in which we can update or modify any orders, so it is important that all addresses/ shipping options are correct when placing your order.

Any late deliveries will be at the responsibility of the courier. We have no power in being able to post them any fasters to you. Please visit the Royal Mail or Evri website for further details on deliveries.

Shipping

Standard Shipping
£3.95 
3-5 working days

1st Class Shipping
£4.95
1-2 working days

(free delivery on orders over £100)

Ireland Tracked
£8.95

Europe Tracked
£12.95

Rest of World tracked
£15.95

Orders

We aim to send all orders out next working day, however please allow 1-4 working days for your order to be sent out.

On certain items there can be up to a 15 working day wait before your item is shipped. This can be down to delays and a high volume of orders.

If you have chosen the signed for/ tracked option when checking out, you will receive a tracking number sent via email after your order has been shipped.

Please contact info@olivias-sales.co.uk for any further queries you have.

If you have chosen the un-tracked/un-signed option, then there will be no tracking number provided. However, you will still be notified when your order has left us.

Returns and Refunds

We allow 14 days after the order date for you to return your goods if you are not happy with them.

If you would like to return your goods then please email us on info@olivias-sales.co.uk for address information.

All items must be unworn, in original packing and tags still attached (if any). If your returned items look worn or damaged by customer after inspection then your refund will be denied.

If your item is faulty at all, please email us immediately with photo evidence so we can document it. (If any items are faulty you have 14 days after your order date to return)

All sale items are final, no exchanges or returns can be made.

Refund must be refunded to the original payment method.

You are responsible for the return shipping and all shipping charges are non-refunded. Olivia’s Sales would recommend signing all returns signed for.

Please note there will be a £2.50 or 10% (which ever amount is less) restocking fee when returning an order. 

Terms and Conditions

By ordering any of Olivia’s Sales products, you agree to bound by these terms and conditions.

  • It is your responsibly to ensure your details are correct when placing an order. (please check addresses before checking out)
  • All orders will be shipped 1-2 working days of the order being placed. Please allow extra time during busy periods (sales, Black Friday, Christmas )
  • Olivia’s Sales reserves the right to amend any information without prior notice.
  • All items on the website can have up to a 15 working day wait before shipping, this is only a guide. Most items are ready for immediate dispatch. If you have any concerns regarding waiting times please feel free to email.
  • We are careful to ensure that the descriptions and specifications of our goods are correct when they are posted on Olivia’s Sales website. However while the colour reproduction of the goods on our website is a close representing, we cannot accept any responsibility for any variation in colour caused by browser software or the computer system used by you.Please note that delivery periods are expected guide-lines, but we will not be held liable if your delivery takes longer.
  • At Olivia’s Sales we are committed to maintaining your privacy. Personal details are stored securely and will not be passed onto any other third parties.
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